FAQ
Everything you need to know
IT outsourcing involves delegating information technology functions to an external provider. This can reduce operating costs, improve efficiency, and allow your company to focus on its core competencies.
Moving to the cloud offers numerous benefits, including scalability, reduced operating costs, remote access from anywhere and on any device to data and applications, and greater information security. In addition, it allows more efficient management of technological resources and facilitates collaboration between teams. With our outsourcing solution, we help you make the most of these advantages to drive the growth and efficiency of your company.
We offer Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) services. We also provide storage, backup and disaster recovery solutions.
We implement advanced security measures such as data encryption, multi-factor authentication and continuous monitoring to protect your data against unauthorized access and cyber attacks.
It is important to evaluate the compatibility of your current applications, technology infrastructure, network capacity, security requirements, and total cost of ownership.
We offer tools and strategies for cost management, such as monitoring resource use, automating tasks and implementing savings policies.
The main providers of collaborative work platforms are Microsoft 365 and Google Workspace. Microsoft 365 offers a full suite of productivity apps like Word, Excel, and PowerPoint, along with collaboration tools like Teams and OneDrive.
On the other hand, Google Workspace includes applications such as Gmail, Google Drive, Docs and Meet, which facilitate real-time collaboration and efficient communication. Both platforms are highly integrable and offer robust solutions to improve productivity and collaboration in your company.
High availability is the ability of a system or service to remain operational and accessible continuously, minimizing disruptions and ensuring near-100% uptime. This is achieved through strategies such as redundancy, load balancing, and rapid recovery mechanisms, which allow systems to continue functioning even in the event of hardware or software failures or unexpected events.
How an IT support service guarantees this: At Rote Global CIA LTDA, we offer comprehensive solutions to ensure the high availability of your systems and services.
We provide 12/7 technical support, including remote assistance, proactive monitoring, preventive maintenance and problem resolution to ensure the optimal functioning of your systems.
We offer regulatory compliance consulting services, security audits and employee training, ensuring your company complies with local and international regulations.
Scalability is the ability of a system to handle an increase in workload without compromising performance. This allows your company to grow and adapt to market demands without the need for large investments in infrastructure.
You should know the service levels offered, response times, support availability and associated costs. It is important to ensure that the provider can meet your specific needs and offer reliable and efficient support.
Check that all cables are connected correctly and that the power supply is working. If the problem persists, it could be a hardware failure. With our outsourcing solution, you will have continuous access to specialized technical support to resolve any issue.
Make sure the router is turned on and working properly. Restart your computer and router. If the problem persists, check your network settings. Our team is ready to assist you at any time with connectivity problems
Make sure the fans are running and there are no obstructions in the air vents. Clean the dust accumulated inside. If the problem persists, the thermal paste or fans may need to be replaced. Trust us to keep your systems running smoothly.
Check to see if updates are available for the problematic software. Restart your computer and try reinstalling the software. If the problem persists, our technical support team can help you diagnose and resolve any issues.
Make sure the printer is turned on and properly connected to your computer. Check that there is enough paper and ink. If the problem persists, restart the printer and your computer. Our team is ready to assist you with any printer-related issue.
This is a common problem that can be caused by incorrect configurations, spam filters, or problems with the records (MX, SPF, DKIM and DMARC). The main corporate email providers we represent are Microsoft 365 and Google Workspace, which offer tools to diagnose and solve these problems. With our outsourcing solution, we help you configure and manage your corporate emails to ensure efficient delivery and resolve any issues.
Microsoft 365 offers several plans, such as Business Basic, Business Standard, and Business Premium, among others. Each one has different features, functionalities and prices. All licenses mentioned include: Microsoft Exchange (corporate email), OneDrive (cloud storage), and Teams (unlimited video calling).
Google Workspace offers several plans for businesses, including Business Starter, Business Standard, and Business Plus. Each plan has different features, functionalities and prices. For example, Business Starter includes 30 GB of storage per user, while Business Standard offers 2 TB and Business Plus provides 5 TB. All plans include secure corporate email, collaboration tools like Google Drive, Docs, Sheets, and Meet, as well as advanced security and management features. With our outsourcing solution, we help you choose the plan that best suits your company's needs and resolve any problems that arise, such as emails that do not reach the inbox or are marked as spam.
Cybersecurity is the set of measures and actions designed to protect computer systems, networks and data against digital attacks and unauthorized access.
Implementing a solid cybersecurity strategy in your company offers numerous benefits, such as protecting personal and confidential data, preventing identity theft, safeguarding intellectual property, and maintaining business reputation. Additionally, it ensures business continuity by minimizing downtime and protecting against threats such as ransomware.
With our outsourcing solution, we help you implement and manage effective cybersecurity measures to comprehensively protect your data and equipment.
Our service can be managed as follows
- Our service can be managed as follows
- Installation and configuration: Implement the appropriate antivirus.
- Remote Monitoring: Monitor threats in real time.
- Updates: Keep software and databases up to date.
- Technical support: Resolve incidents and perform periodic analysis.
- Reports: Generate security reports for the organization.
The technical support we offer can be both remote and on-site, depending on the specific needs of your company. Our team is prepared to resolve issues efficiently through remote assistance, allowing for quick and flexible response. However, if the situation requires it, we can also send specialized technicians to your facilities to solve more complex problems or perform preventive maintenance. With our outsourcing solution, we guarantee that you will receive the type of support that best suits your requirements.